When I was 16 years old I dislocated the top of my ring finger playing basketball. It looked really grotesque and so I ended up going to the emergency room. The first person I seen when I entered the hospital was the registrar. This is the person who gathers your patient information, verifies insurance information, and asks you what is your chief complaint. I remember showing her my finger and seeing her "ick" face when she looked at it. The whole top segment of the digit was facing straight up rather than flat. Then I said; "I bet you must see disgusting things all day long, huh"? She looked at me and said; "You have no idea".
Who would have thought that I would be doing the same ork as her some 10 years later, in a hospital 200 miles away? It was just a job that I had stumbled into while looking for
any office work I could find. I had recently moved in with my brother in a new city to sort of "start over". When I first moved there I found out that the hospital employed the most people in the area, and I was
desperate for a job. During my interview the manager had asked me; "Do you have a problem with gruesome sights, like blood"? To which I quickly answered, "No, not at all", without hesitation. (I told you, I was desperate) The hours for the position were simply horrible, but I didn't care. I was new to the area and so I didn't have a "life" or any friends around anyways. I would be working 2nd
and 3rd shift. This meant that I would work either 3-11pm or 11pm-7am. It wasn't long before I had lost track of time. There were no windows because of privacy concerns, and so when I would leave work I would forget if it was day or night time. I can recall
several instances when I would step outside and think to myself; "Oh yeah, its dark out", or vice versa. Also, the job would occasionally call for what they referred to as a "quick change". This meant that I would work 11pm-7am and then have to be back to work at 3pm. It wasn't long before I realized that the term "quick change" was ultimately synonymous with the term "suck". It is really depressing to relieve the same person who just relieved you 8 hours before. That first summer working there is just a giant blur in my memory bank. But, the way life goes we learn to adapt to our circumstances and our environment. I have learned that human beings can be extremely resilient to change,
especially when they have no other choice.
This emergency room was
extremely busy. It is the only hospital for at least 30 miles in any direction, and it served a large city as ell as countless other small, surrounding towns. The patient flow was constant during the 3-11pm shift. I would typically have a list of 5-6 names written down, waiting to be registered. And the size of the list would only grow when an ambulance arrived, or if a critical patient walked in, since they took priority.
I had been working there for about 8 months and I had seen my fair share of stomach-turning injuries, they didn't bother me so much anymore. I had settled into the job and I was able to keep up with the fast pace environment and cope with the rudeness of some of the nurses and patients. The one good thing about being constantly busy is that your work day feels like it flys by.
Anyways, it was about 5pm on a typical weekday afternoon when I was at my desk registering a patient and the phone rang. I answered it and heard; "New one in T-3" on the other end. The ER clerk would always call out to my office to let me know when an ambulance had arrived, and the location the patient was being placed in so I could locate them quickly. The "T" stood for trauma, and the "3" was for the room number. I quickly strolled into the emergency room, unplugged the COW (computer of wheels) and rolled it into the trauma section. The EMT's are usually very helpful in having primary patient information available for me, as they have been with the patient for a period of time already. The are also normally in good moods and friendly, which is rather surprising given the fact that they work long hours, deal with sick people, and are ridiculously under-paid.
However, on this occasion they all had somber looks on their faces. I could see the stretcher but I couldn't see who was on it. As I got closer I realized that it was a young boy, his face was covered in blood and he was unresponsive. Half of his face had been caved in to the point that it looked like he didnt have an eye-ball on one side. Typically the EMT's would be performing CPR on a patient like this, but it would have been useless. I asked an EMT if they had a name and he shook his head "no". He said it was a truck vs pedestrian and that there was no family around. The doctor took one look at the patient and it was obvious that he had already passed away. He said not to bother registering the patient and then he began asking the EMT's where the parents were at. I left and went back to my desk.
I finished registering the patient who was still at my desk when my phone rang again; "New one in the back". "The back" is the term for the area located in the rear of the ER designated for patients who are being treated for psychiatric issues. These patients are all given the same registration complaint: "Crisis Evaluation". Most of the time these patients are brought in by the police against their will. They are typically drunk, on drugs, suicidal, or just "off their meds". These patients are not typically happy to be there and are often not in touch with reality. If someone is arrested and they make a suicidal threat, they will certainly become an inpatient at the psych ward based on liability issues alone. These patients are typically dirty and grungy looking, strung out, smelly, and just in rough shape all around. I usually get my registration information from the police officer who brought them in, I only go talk to them to verify things if they are not acting erratically.
The reason I mention all of the typical attributes of these patients is because this guy was the exception. The gentleman looked to be about the same age as me, really clean cut and didnt look like a drug addict. He was sitting with his elbows on his knees, hands on his face, and crying hysterically. He also had what appeared to be his mother and father on each side of him. They were probably in their early 50's, very nicely dressed, and consoling him. I had attempted to ask the gentleman his name but he couldn't talk through the hysteria. He was trying to say his name but his voice was really shaky and his face was beat red. The father told he his sons name and I told them that I would "give them a minute". When I walked out of the room and seen the police officer, he motioned me over to him. He explained to me that this was the guy who killed the kid who had just came in. He as driving his truck down the street when the boy ran between 2 parked cars and he ran him over. The driver was very distraught accordingly, having just killed a child. I later found out that there were several witnesses who corroborated that the accident was unavoidable. The driver had not been drinking, on drugs, or speeding. He was simply coming home from work and now his entire life had been changed in an instant. As fate would have it, he was just in the wrong place at the wrong time. This could have happened to anybody. But now, this guy has to live with the memory of killing a child in horrific fashion for the rest of his life. Can you imagine?
When I registered him I noticed that he was a month older than me. I began to empathize and envision if I had been the driver and what I would be going through if I was in his position. The memory of this would haunt me daily. I think about that guy from time-to-time and I wonder how he has been coping over the years. Just because he could not have avoided causing the death of the child does not eliminate any feelings of guilt. Time is the only tool that could possibly lessen the burden of such an ordeal, but I wonder to what extent.
About 20 minutes later I seen the driver and his parents exiting the hospital. Normally patients "in the back" remain there for hours and hours. I assume that the counselor just gave him a quick "Its not your fault" lecture and sent him on his way. However, technically speaking, it is his fault. And that is a monkey that will probably cause him immense grief and night terrors forever.
I think we would be surprised how many people we walk by every day who are responsible for the death of another. This might be in the form of abortion, maybe a war veteran, some horrific accident, contributing to suicide through neglect, healthcare malpractice, etc...the list could go on and on. There are a lot of people who are living with the burden, some of them it effects deeply and some just go on and time allows them to seldom think about it. Just because you killed somebody on "accident" doesn't change anything, they are still dead all the same. I assume that the depth of ones conscious and the amount of compassion they have for others determines just how much it bothers them. I have never seen a grown man cry as hard as that young driver who killed the boy. And when I sat down and empathized, I realized that if I were in his shoes I wouldn't handle it well. Sure, time can help to ease the grief, but it would have a permanent residence in your brain. How do you live for two? How do you say; "I'm sorry"? Does god hand out killer exempt forms in the event of an accident? After all, in reality we all kno that there are no such thing as accidents. "Accident" is just a made up word we use instead of blaming ourselves.