Anyways, after about a month, I realized that my phone was unable to receive incoming calls. People had told me; "I tried to call you", on numerous occasions. For a while I just shook it off, my text messages had always worked just fine. It had never dawned on me that I couldn't receive incoming calls, that just wouldn't make any sense. But I eventually realized that I was yet to receive any calls. I tried to call my own phone finally and it said "The person you are calling is not accepting incoming calls".
So I called Verizon customer service and they told me that I had opted to have this feature turned off. I explained to them how ridiculous that sounded, it would pretty much defeat the purpose of having a cell phone at all. They said that they would turn on this feature for me, however, I was still disgruntled. They asked me how they could remedy the situation. I explained how I had been applying for jobs all month, and how this mishap could quite possibly have cost me a great career opportunity. However, they did not seem to display even a touch of empathy. Therefore, I asked to speak to a supervisor.
Once the supervisor was on the phone, I explained to him the situation. I asked him if he would please place a credit on my account in order to somewhat resolve their own admitted error. He told me that they will not do this. He told me that if I couldn't receive calls all month that I should have called at the beginning of the month. Well, my reasoning behind that was very simple. It was a brand new phone and number, so it was impossible for me to know it could not receive calls. Since nobody had my new number and I seldom call myself, it had taken me this long to realize the malfunction.
Finally, I tried to level with the supervisor. I asked him, "Don't you want to make me happy? I am a new customer after all. Haven't you ever heard that the customer is always right"? What he responded with is something I will never forget as long as I live. He said;
"Well Daniel, this it Verizon, and our motto is 'Can you hear me now'? I have already explained to you that you should have called at the beginning of the month if you had an issue. And I have also already explained to you that you will not be receiving any credit on your account. So I am asking you this question Daniel, 'Can you hear me now'"?
I burst into laughter. The way in which he said it was so stern and ridiculous that I simply could not help it. I told him; "Ok man, you win".
Ever since then I have always disliked Verizon. You would think that they would want to keep their customers, not belittle them. I thought that his usage of their motto was very rudely used out of context, yet still hilarious. I am happy that I have a sprint phone now, even though I have issues with it, at least I don't have to call Verizon ever again. I am a young guy, so Verizon has definitely lost me as a customer for life, and I hope that my story helps kick dirt on them as well. It was the worst customer service I have ever received, but at least I got a huge laugh out of it. I truly had not laughed that hard in a long time.
I believe that this story also offers a little bit of "finding the good in the bad". Even though I feel as though I had got screwed over by Verizon, at least I was able to laugh about it. And I even got this cute little story to share with my friends, for the rest of my life. They might have been able to take my money and provide me with poor service, but they were not able to ruin my day. So I ask you this, can you hear me now?
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